Privacy Policy

This privacy policy describes how LokaLingo 株式会社 (Corporate Number: 6011001118444, hereinafter "the Company") collects, uses, and protects your personal information when you use our website (lokalingo.com) and related services.

1. Data Controller

LokaLingo 株式会社 (located at 2-28-3 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan) is the data controller for personal data collected through this website and the LokaLingo platform.

2. Information We Collect

Information you provide directly:

  • Name, email address, phone number
  • Company name, job title
  • Billing address
  • Username and password
  • Messages submitted via contact forms

Information collected automatically:

  • IP address
  • Browser and device characteristics
  • Operating system details
  • Language preferences
  • Referral URLs
  • Country and location data
  • Service usage patterns and timestamps

Payment data: Credit card information is securely stored and processed by Stripe. We do not directly store card numbers or security codes.

3. Sensitive Personal Information

We do not intentionally collect or process sensitive personal information (such as race, religion, or health information).

4. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide and operate our EdTech platform and services
  • Respond to inquiries and provide customer support
  • Send administrative notifications
  • Process payments and manage subscriptions
  • Collect feedback to improve our services
  • Send marketing communications (with your consent)
  • Ensure platform security and prevent fraud
  • Identify usage trends and improve services
  • Comply with legal obligations

5. Data Sharing

Your personal information may be shared with the following service providers under confidentiality agreements:

  • Vercel — Website hosting
  • Cloudflare — DNS and CDN services
  • Stripe — Payment processing
  • Brevo — Email marketing and CRM
  • Analytics providers — Aggregated usage analysis

Your data is never sold to third parties. We do not use your content to train AI models.

6. Data Retention

Personal information is retained for as long as necessary to fulfill the purposes described in this policy. We will not retain personal data beyond 84 months after account termination, except where required by tax, accounting, or other legal obligations.

7. Information Security

We implement appropriate organizational and technical security measures to protect your personal information. However, no internet transmission is 100% secure. You are responsible for maintaining a secure access environment.

8. Children's Privacy

We do not intentionally collect data from or sell services to individuals under 18 years of age.

9. Your Rights

You have the right to:

  • Access, correct, or delete your personal information at any time
  • Opt out of marketing via unsubscribe links in emails or by replying "STOP" to SMS
  • Withdraw consent for information processing at any time
  • Manage cookies through your browser settings

EEA/UK residents: You may file complaints with your regional data protection authority if you believe we are unlawfully processing your information.

10. Cookies and Tracking

We use cookies and similar technologies (web beacons, pixels) to collect and store information. See our Cookie Policy for details.

11. Do Not Track

Unified technical standards for recognizing DNT signals are not finalized, so we do not currently respond to DNT browser signals.

12. Policy Updates

This privacy policy is updated as needed to comply with relevant laws. Updated versions display a new revision date and become effective immediately upon publication.

13. Contact

For privacy inquiries or requests to access, correct, or delete your personal information, contact us at ryan@lokalingo.com.

LokaLingo 株式会社 2-28-3 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan Corporate Number: 6011001118444

Last updated: February 2026